Subscriptions
Paid plans renew at the interval and price shown at checkout until cancelled. You can cancel through the billing portal, and access normally continues until the end of the paid period. Cancellation prevents a future renewal; it does not automatically refund the current period.
Credits and generation failures
Credits are digital service units and are not redeemable for cash. Credits used for a successfully completed generation are generally final because provider processing begins immediately. When a job reaches a final technical failure or an eligible queued job is cancelled, the service is designed to return its reserved credits to your balance.
When to contact us
Email support@yondup.design with the account email, invoice or job identifier, date, and a short description. We review requests individually. Approved payment refunds return to the original payment method; bank processing time varies.
- A duplicate or unauthorized charge appears on your account.
- A cancelled subscription renewed after the effective cancellation date.
- A final technical failure did not return reserved credits.
- The service was materially unavailable during most of a paid period.
Mandatory consumer rights
Nothing in this policy limits refund, cancellation, withdrawal, or other rights that cannot be waived under the law that applies to you. If local law provides a stronger right, that rule controls.